FAQs

All prices stated in US dollars. Prices are subject to change without notice.

Online Ordering

What should I do if I have difficulty placing SD Safety Shoes order online?

If you experience any difficulty placing your order online or otherwise require assistance, call SD Safety Shoes at 715-552-5210 from 8 AM until 4 PM CST, Monday through Friday.

How do I know if I placed my SD Safety Shoes order successfully?

Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received online. If you placed your order over the phone and did not provide an email address, you will need to contact SD Safety Shoes at 715-552-5210 between 8 AM until 4 PM CST, Monday through Friday.

Can I change or cancel my order after I have submitted it?

Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply change your mind about your order, please call SD Safety Shoes at 715-552-5210 from 8 AM until 4 PM CST, Monday through Friday, as soon as possible, and we will make every effort to accommodate your request.

When will I be billed for my SD Safety Shoes order?

We will bill your credit card immediately when your SD Safety Shoes order is placed.

What forms of payment does SD Safety Shoes accept online?

We currently accept Visa, Mastercard, Discover, American Express and PayPal.

Will I be charged sales tax?

If you are a resident of the state of Wisconsin, law requires us to charge sales tax on your purchases. If you are not a resident of the state of Wisconsin, we are not required to charge sales tax on your purchases. However, by law you may be liable for any taxes due in your state.

Shipping

How does SD Safety Shoes calculate delivery charges?

All shipping charges are FREE for orders over $50 to the continental 48 states. Orders will be shipped within 1 - 3 business days after order is placed.

Express shipping is available. Please call SD Safety Shoes at 715-552-5210 from 8 AM until 4 PM CST, Monday - Friday for more information.

Does SD Safety Shoes ship to international addresses?

SD Safety Shoes currently does not offer international shipping to our customers at this time.

How long will it take to receive my order?

Once your order has been received, we will update you within 3-4 business days of the initial order with the most current shipping information. Business days do not include Saturday or Sunday. If your order contained Baffin, Birkenstock, Chaco, KEEN or Skechers brand shoes, you will be notified in 7-14 days. Once you receive the emailed copy of your sales receipt, please double check your personal information for accuracy. SD Safety Shoes is not responsible for any address errors.

Most orders ship Fed-Ex or UPS. Orders shipped to Hawaii and Alaska will ship through USPS and will arrive in 7-14 business days. SD Safety Shoes does not ship to PO Boxes.

If you have any questions or concerns please, call SD Safety Shoes at 715-552-5210 from 8 AM until 4 PM CST, Monday through Friday.

Returns

What is SD Safety Shoes' return policy?

If you're not satisfied with your purchase, SD Safety Shoes will accept returns and exchanges within 30 days from the date of purchase, in its original condition. Any applicable shipping and handling charges are non-refundable. Merchandise refunds will only be made in the original form of payment.

How do I make a return or exchange?

Purchases made from SD Safety Shoes online store can be returned by mail at buyer's expense. Items can be returned to:

Shoe Doctor
2321 E. Clairemont Ave.
Eau Claire, WI 54701

All returns and/or exchanges should include a copy of your original sales receipt. If you want to exchange the shoes please include information regarding the new size and style. If you have any questions, please call SD Safety Shoes at 715-552-5210 from 8 AM until 4 PM CST, Monday through Friday.

When will I be credited for my return?

Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to their customer's accounts. You will receive a copy of your refund receipt via email for your records.  Once you have received your refund receipt please contact your financial institution with any further questions. To check the status of your return, call SD Safety Shoes at 715-552-5210 from 8 AM until 4 PM CST, Monday through Friday.

Footwear Warranty

Warranty Information

All boots and shoes have a one-year defective evaluation warranty from the manufacturer. All shoes and boots sent to the manufacturer for a defective evaluation may take three to four weeks to process. If the shoes or boots are deemed defective you will receive partial or full credit to be used towards a different pair. Any applicable shipping and handling charges will be paid by the customer.

Not covered under warranty:

• Anything over one year from the purchase date
• Normal wear and tear
• Cut, torn or frayed upper material
• Worn stitching, burned stitching, cut stitching, etc…
• Worn soles due to normal wear and tear
• Worn toes due to normal wear and tear
• Failed glue due to high heat, abuse and harsh chemicals
• Any misuse or abuse that the boot is not intended for